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CSA · Question #383

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

The correct answer is A. Localization Framework plugin (com.glide.localization_framework). The Localization Framework plugin (com.glide.localization_framework) must be activated to enable the translation of catalog item content into multiple languages.

Submitted by katya_ua· Apr 18, 2026Self-Service and Process Automation

Question

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Options

  • ALocalization Framework plugin (com.glide.localization_framework)
  • BTranslation Framework plugin (com.glide.translation_framework)
  • CMultiple Language Framework plugin (com.glide.multiple.language_framework)
  • DLanguage Al Framework plugin (com.gIide.language.ai _framework)

How the community answered

(30 responses)
  • A
    93% (28)
  • B
    3% (1)
  • C
    3% (1)

Why each option

The Localization Framework plugin (com.glide.localization_framework) must be activated to enable the translation of catalog item content into multiple languages.

ALocalization Framework plugin (com.glide.localization_framework)Correct

The Localization Framework plugin (com.glide.localization_framework) provides the necessary infrastructure and tools within ServiceNow to manage and display content in multiple languages, including catalog items, forms, and messages. This framework allows administrators to define translations for various platform elements, making the instance accessible to a diverse user base.

BTranslation Framework plugin (com.glide.translation_framework)

"Translation Framework plugin" is not the correct name for the plugin used for managing multi-language content within ServiceNow.

CMultiple Language Framework plugin (com.glide.multiple.language_framework)

"Multiple Language Framework plugin" is not the correct name for the plugin used for managing multi-language content within ServiceNow.

DLanguage Al Framework plugin (com.gIide.language.ai _framework)

"Language AI Framework plugin" is not a standard ServiceNow plugin for content translation; AI might be used for automated translation but the core framework for managing it is the Localization Framework.

Concept tested: Localization Framework for multi-language support

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/localization/concept/localization.html

Topics

#Localization#Plugins#Catalog Items#Multi-language support

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