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ServiceNow

CSA · Question #382

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? Select 2 Answers from the below options

The correct answer is C. Common Access Card (CAC) E. Personal Identify Verification (PIV). Common Access Card (CAC) and Personal Identify Verification (PIV) are two certificate-based authentication methods supported by ServiceNow for user login, including to the Service Portal.

Submitted by olafpl· Apr 18, 2026Database Management and Platform Security

Question

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? Select 2 Answers from the below options

Options

  • AExtended Validation Access (EVA)
  • BOrganization Verification Card (OVC)
  • CCommon Access Card (CAC)
  • DDomain Authentication Card (DAC)
  • EPersonal Identify Verification (PIV)

How the community answered

(22 responses)
  • A
    5% (1)
  • C
    95% (21)

Why each option

Common Access Card (CAC) and Personal Identify Verification (PIV) are two certificate-based authentication methods supported by ServiceNow for user login, including to the Service Portal.

AExtended Validation Access (EVA)

"Extended Validation Access (EVA)" is not a standard or recognized certificate-based authentication method in the context of ServiceNow or general IT security.

BOrganization Verification Card (OVC)

"Organization Verification Card (OVC)" is not a standard or recognized certificate-based authentication method.

CCommon Access Card (CAC)Correct

Common Access Card (CAC) is a smart card issued by the U.S. Department of Defense to active-duty military personnel, reserve personnel, civilian employees, and eligible contractor personnel. ServiceNow integrates with CAC for certificate-based authentication, allowing secure access to instances and the Service Portal.

DDomain Authentication Card (DAC)

"Domain Authentication Card (DAC)" is not a standard or recognized certificate-based authentication method.

EPersonal Identify Verification (PIV)Correct

Personal Identify Verification (PIV) is a smart card that stores credentials for secure authentication to government systems, widely used in the U.S. federal government. ServiceNow supports PIV for multi-factor, certificate-based authentication, enhancing security for users accessing the platform, including the Service Portal.

Concept tested: Certificate-based authentication (CAC, PIV)

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/platform-security/concept/pki-cert-based-authentication.html

Topics

#Authentication Methods#Certificate-based Authentication#Service Portal#Platform Security

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