CSA · Question #382
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? Select 2 Answers from the below options
The correct answer is C. Common Access Card (CAC) E. Personal Identify Verification (PIV). Common Access Card (CAC) and Personal Identify Verification (PIV) are two certificate-based authentication methods supported by ServiceNow for user login, including to the Service Portal.
Question
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? Select 2 Answers from the below options
Options
- AExtended Validation Access (EVA)
- BOrganization Verification Card (OVC)
- CCommon Access Card (CAC)
- DDomain Authentication Card (DAC)
- EPersonal Identify Verification (PIV)
How the community answered
(22 responses)- A5% (1)
- C95% (21)
Why each option
Common Access Card (CAC) and Personal Identify Verification (PIV) are two certificate-based authentication methods supported by ServiceNow for user login, including to the Service Portal.
"Extended Validation Access (EVA)" is not a standard or recognized certificate-based authentication method in the context of ServiceNow or general IT security.
"Organization Verification Card (OVC)" is not a standard or recognized certificate-based authentication method.
Common Access Card (CAC) is a smart card issued by the U.S. Department of Defense to active-duty military personnel, reserve personnel, civilian employees, and eligible contractor personnel. ServiceNow integrates with CAC for certificate-based authentication, allowing secure access to instances and the Service Portal.
"Domain Authentication Card (DAC)" is not a standard or recognized certificate-based authentication method.
Personal Identify Verification (PIV) is a smart card that stores credentials for secure authentication to government systems, widely used in the U.S. federal government. ServiceNow supports PIV for multi-factor, certificate-based authentication, enhancing security for users accessing the platform, including the Service Portal.
Concept tested: Certificate-based authentication (CAC, PIV)
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/platform-security/concept/pki-cert-based-authentication.html
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