CRT-261 · Question #94
Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues…
The correct answer is C. Share Information about bot security, availability, and confidentiality of healthcare data found on. To address concerns about compliance with HIPAA and other standards when using chatbots, sharing detailed information on bot security, data availability, and confidentiality from Salesforce Trust and Einstein Platform Compliance resources is recommended. This reassures…
Question
Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues. The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots. What should a consultant do to address the risk?
Options
- AConduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the
- BCreate a bot in the production org and use the information captured in Conversation Logs to
- CShare Information about bot security, availability, and confidentiality of healthcare data found on
How the community answered
(17 responses)- A6% (1)
- B12% (2)
- C82% (14)
Explanation
To address concerns about compliance with HIPAA and other standards when using chatbots, sharing detailed information on bot security, data availability, and confidentiality from Salesforce Trust and Einstein Platform Compliance resources is recommended. This reassures stakeholders of the measures in place to protect sensitive healthcare data and maintain compliance.
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