Salesforce
CRT-261 · Question #94
CRT-261 Question #94: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues. The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots. What should a consultant do to address the risk?
Options
- AConduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the
- BCreate a bot in the production org and use the information captured in Conversation Logs to
- CShare Information about bot security, availability, and confidentiality of healthcare data found on
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