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Salesforce

CRT-261 · Question #11

Universal Containers (UC) is preparing to implement Service Cloud and wants to onboard its global support team. UC is gathering feedback from the support team about how they will use Service Cloud…

The correct answer is A. Identify and prioritize the requirements for the minimum viable product. Identifying and prioritizing the requirements for a minimum viable product (MVP) allows for a focused and phased approach to the Service Cloud implementation. This strategy ensures that the most critical functionalities are developed and deployed first, providing immediate…

Implementation Strategies

Question

Universal Containers (UC) is preparing to implement Service Cloud and wants to onboard its global support team. UC is gathering feedback from the support team about how they will use Service Cloud. Requirements gathering sessions have resulted in a large set of deliverables. What should a consultant recommend as the next step?

Options

  • AIdentify and prioritize the requirements for the minimum viable product.
  • BPrioritize the requirements based on the stakeholder who submitted them.
  • CPrioritize the requirements based on requests from the regions.

How the community answered

(33 responses)
  • A
    82% (27)
  • B
    12% (4)
  • C
    6% (2)

Explanation

Identifying and prioritizing the requirements for a minimum viable product (MVP) allows for a focused and phased approach to the Service Cloud implementation. This strategy ensures that the most critical functionalities are developed and deployed first, providing immediate value while allowing for iterative enhancements based on feedback and additional requirements.

Topics

#requirements gathering#MVP#implementation planning#prioritization

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