Salesforce
CRT-261 · Question #36
CRT-261 Question #36: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) has a service-level agreement (SLA) with customers that requires an agent to take ownership of and respond to incoming cases within 2 hours of case creation. Which best practice will help UC meet its SLA?
Options
- AAssign cases to queues and use Escalation Rules to escalate cases that remain unassigned to an
- BUse Flow Builder to assign a task to all members of a queue if a case remains unassigned to any
- CUse case auto-response rules to send an email to support managers within 1 hour of case
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