Salesforce
CRT-261 · Question #179
Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time. What approach…
The correct answer is B. Define Entitlement and Milestones. See the full explanation below for the reasoning.
Question
Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time. What approach should a consultant recommend to meet these requirements?
Options
- AConfigure Case Escalation Rules.
- BDefine Entitlement and Milestones.
- CUse Process Builder with Scheduled Actions
- DEnable Omni-Channel Routing.
How the community answered
(24 responses)- A8% (2)
- B83% (20)
- C4% (1)
- D4% (1)
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