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CRT-261 · Question #177
CRT-261 Question #177: Real Exam Question with Answer & Explanation
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Question
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
Options
- ANumber of calls offered
- BAgent utilization
- CQuality monitoring score
- DSchedule adherence
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