CRT-101 · Question #48
The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable. Which…
The correct answer is A. Ensure that the page layout for the user's profile has been updated. D. Review the field level security of the field for the user profile. When a field is invisible to a user, the two most common causes are the field not being on the user's page layout or field-level security restricting visibility for their profile.
Question
The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable. Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers
Options
- AEnsure that the page layout for the user's profile has been updated.
- BRun the setup audit trail for the organization.
- CUpdate the organization wide default for the object.
- DReview the field level security of the field for the user profile
How the community answered
(25 responses)- A76% (19)
- B16% (4)
- C8% (2)
Why each option
When a field is invisible to a user, the two most common causes are the field not being on the user's page layout or field-level security restricting visibility for their profile.
Page layouts control which fields are displayed on the record detail and edit pages for users assigned that layout via their profile or record type - if the new field was not added to the correct page layout, users assigned that layout will not see it.
The Setup Audit Trail logs configuration changes made in Setup but does not directly reveal why a field is hidden for a user or help resolve field visibility issues.
Organization-wide defaults (OWD) control the default sharing level for entire object records - they govern record access, not which fields are visible on a record.
Field-level security (FLS) is a profile or permission set setting that independently controls whether a user can see or edit a specific field, regardless of whether it is on the page layout - if FLS is set to hidden for the user's profile, the field will not appear even if it exists on the layout.
Concept tested: Field visibility troubleshooting via page layout and FLS
Source: https://help.salesforce.com/s/articleView?id=sf.admin_fls.htm
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