A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object…

Question

Options

• ACreate a new profile
• BConfigure permission sets.
• CAssign a new role.
• DSet Up Manual Sharing

• A
  4% (1)
• B
  71% (20)
• C
  18% (5)
• D
  7% (2)

Explanation

Permission sets are the right tool because they allow administrators to grant additional object access (like Leads) to specific users without changing their base profile - making them ideal for extending access to a subset of users like this support team.

Why the distractors are wrong:

• A (New profile): Profiles are broad and apply to all users assigned to them; creating a new profile for a small access change is heavyweight and hard to maintain - Salesforce best practice is to use profiles as a baseline and permission sets for exceptions.
• C (New role): Roles control record visibility through the role hierarchy (who can see whose records), not object access (whether you can see the object at all). Assigning a role won't grant access to the Lead object.
• D (Manual Sharing): Manual sharing grants access to individual records, not to an entire object. If users can't see the Lead object at all, sharing a specific lead record won't help.

Memory tip: Think "Profile = Permanent baseline, Permission set = Plus more." When you need to add access for a subset of users without touching their profile, reach for a permission set.

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