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CRT-101 · Question #2
CRT-101 Question #2: Real Exam Question with Answer & Explanation
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Configuration and Setup
Question
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?
Options
- ASet temporary business hours for each time zone.
- BAdjust the currant business hours to accommodate the Eastern Time Zone.
- CCreate one set of business hours per time zone.
- DAllow the reps to set business hours manually.
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Topics
#Business Hours#Time Zones#Service Cloud