CRT-101 · Question #2
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for suppor
The correct answer is C. Create one set of business hours per time zone.. Salesforce supports multiple sets of business hours within a single org, and each set can have its own schedule and timezone. The correct approach is to create a separate set of business hours for each time zone - one for Pacific Time (9 AM–5 PM) and one for Eastern Time (6 AM–2
Question
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?
Options
- ASet temporary business hours for each time zone.
- BAdjust the currant business hours to accommodate the Eastern Time Zone.
- CCreate one set of business hours per time zone.
- DAllow the reps to set business hours manually.
How the community answered
(27 responses)- A11% (3)
- B7% (2)
- C78% (21)
- D4% (1)
Explanation
Salesforce supports multiple sets of business hours within a single org, and each set can have its own schedule and timezone. The correct approach is to create a separate set of business hours for each time zone - one for Pacific Time (9 AM–5 PM) and one for Eastern Time (6 AM–2 PM PT equivalent). These can then be assigned to the appropriate support queues, escalation rules, or entitlement processes. Setting temporary hours (A) is not a sustainable solution. Adjusting the current single set (B) would break the Pacific Time schedule. Reps cannot manually set business hours (D) as this is an admin-only configuration.
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