A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the…

Question

Options

• AResetting the password will change the user's password policy.
• BSingle sign-on users can reset their own passwords using the forgot password link.
• CResetting a locked-out user's password automatically unlocks the user's account.
• DAfter resetting a password, the user may be required to activate their device to successfully log in

• A
  4% (1)
• B
  8% (2)
• C
  88% (21)

Explanation

Option C is correct: when an administrator resets the password of a locked-out user, it simultaneously unlocks the account - the admin does not need to take a separate unlock action. Option D is correct: if the user is logging in from an unrecognized device or IP address (outside trusted ranges), Salesforce may require device activation (via an emailed verification code) even after a password reset, as an additional security check. Option A is false: resetting a password does not change the user's assigned password policy. Option B is false: SSO (Single Sign-On) users authenticate through an external Identity Provider - the Salesforce 'Forgot Password' link does not apply to them, as Salesforce does not manage their credentials.

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