Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user…

Question

Options

• AThe stage of the Opportunity records was changed to closed lost.
• BPermission sets were removed when the user was deactivated.
• CThe record type of the Opportunity records was changed.
• DThe records were manual shared with the user.

• A
  7% (3)
• B
  11% (5)
• C
  24% (11)
• D
  59% (27)

Explanation

Manual sharing records in Salesforce are permanently deleted when a user is deactivated - they are not restored upon reactivation. Even though the user rejoined the same default Opportunity teams (which handles future access), those Opportunity team memberships only grant access going forward; the manual shares that originally granted access to specific historical records are gone forever, explaining the access gap.

Why the distractors are wrong:

• A (Stage changed to Closed Lost): Opportunity stage has no bearing on record visibility or sharing access - a closed record is still accessible to those with sharing rights.
• B (Permission sets removed on deactivation): Salesforce does not remove permission sets when a user is deactivated; they remain assigned to the user record and are intact upon reactivation.
• C (Record type changed): Record types govern page layouts and picklist values, not record-level access or visibility - changing a record type does not revoke sharing.

Memory tip: Think "manual in, manual out, gone for good." Automatic sharing mechanisms (roles, criteria-based rules, Opportunity teams) re-apply or persist through deactivation cycles, but manual shares are a one-time action that Salesforce treats as permanently removed the moment a user is deactivated.

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