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CRT-101 · Question #171
CRT-101 Question #171: Real Exam Question with Answer & Explanation
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Workflow/Process Automation
Question
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this?
Options
- AAssignment Rules
- BCase Rules
- CWorkflow Rules
- DEscalation Rules
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Topics
#Case Assignment#Assignment Rules#Service Cloud#Queues