ASQ
CQIA · Question #7
The process to implement SLAs comprises the following activities in which sequence?
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Quality Management Systems
Question
The process to implement SLAs comprises the following activities in which sequence?
Options
- ADraft SLAs, review Underpinning Contracts and OLAs, negotiate, catalogue service levels, agree
- BCatalogue services, establish SLRs, review underpinning contracts and OLAs, negotiate service
- CReview Underpinning Contracts and OLAs, draft SLAs, catalogue services, negotiate, agree
- DDraft SLAs, catalogue services, review Underpinning Contracts and OLAs, establish SLRs,
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Topics
#service level management#SLA process#OLA#underpinning contracts