ASQ
CQIA · Question #50
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
The correct answer is C. Because Problem Management is focusing on identifying permanent solutions and therefore the. You've hit your limit · resets 12:50am (America/New_York)
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Question
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
Options
- ABecause specialist support staff do not properly document the work-arounds they identify which
- BBecause Problem Management is often carried out by technical staff who also have operations
- CBecause Problem Management is focusing on identifying permanent solutions and therefore the
- DBecause Problem Management staff rarely give feedback spontaneously, forcing the 1st line
How the community answered
(26 responses)- A19% (5)
- B8% (2)
- C69% (18)
- D4% (1)
Explanation
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Topics
#Incident Management#Problem Management#process conflict#permanent solutions
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