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CQIA · Question #50
CQIA Question #50: Real Exam Question with Answer & Explanation
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Question
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
Options
- ABecause specialist support staff do not properly document the work-arounds they identify which
- BBecause Problem Management is often carried out by technical staff who also have operations
- CBecause Problem Management is focusing on identifying permanent solutions and therefore the
- DBecause Problem Management staff rarely give feedback spontaneously, forcing the 1st line
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