ASQ
CQIA · Question #35
CQIA Question #35: Real Exam Question with Answer & Explanation
The correct answer is B. To ensure that both the customer and IT can unambiguously understand the terms in the SLA. See the full explanation below for the reasoning.
Question
Which of the following best describes why an SLA should contain definitions of terms?
Options
- ATo ensure that anywhere there is a measurement required within the SLA then it is realistically
- BTo ensure that both the customer and IT can unambiguously understand the terms in the SLA
- CTo make sure that all sections in the SLA make sense
- DTo ensure that the customer understanding of a particular term is the one meant in the SLA
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