ASQ
CQIA · Question #35
Which of the following best describes why an SLA should contain definitions of terms?
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Quality Management Systems
Question
Which of the following best describes why an SLA should contain definitions of terms?
Options
- ATo ensure that anywhere there is a measurement required within the SLA then it is realistically
- BTo ensure that both the customer and IT can unambiguously understand the terms in the SLA
- CTo make sure that all sections in the SLA make sense
- DTo ensure that the customer understanding of a particular term is the one meant in the SLA
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Topics
#SLA#definitions#customer communication#service agreements