ASQ
CQIA · Question #35
Which of the following best describes why an SLA should contain definitions of terms?
The correct answer is B. To ensure that both the customer and IT can unambiguously understand the terms in the SLA. You've hit your limit · resets 12:50am (America/New_York)
Quality Management Systems
Question
Which of the following best describes why an SLA should contain definitions of terms?
Options
- ATo ensure that anywhere there is a measurement required within the SLA then it is realistically
- BTo ensure that both the customer and IT can unambiguously understand the terms in the SLA
- CTo make sure that all sections in the SLA make sense
- DTo ensure that the customer understanding of a particular term is the one meant in the SLA
How the community answered
(60 responses)- A2% (1)
- B92% (55)
- C2% (1)
- D5% (3)
Explanation
You've hit your limit · resets 12:50am (America/New_York)
Topics
#SLA#definitions#customer communication#service agreements
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