ASQ

CQIA · Question #27

For which of the following activities is the Service Desk NOT responsible?

The correct answer is D. Root cause identification. You've hit your limit · resets 12:50am (America/New_York)

Quality Management Systems

Question

For which of the following activities is the Service Desk NOT responsible?

Options

AEscalation
BCategorisation and prioritisation
CImpact analysis
DRoot cause identification

How the community answered

(48 responses)

A
4% (2)
B
2% (1)
C
2% (1)
D
92% (44)

Explanation

You've hit your limit · resets 12:50am (America/New_York)

Topics

#service desk#incident management#root cause analysis#escalation

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