ASQ
CQE · Question #2
In obtaining Total Customer Satisfaction, management should NOT undertake which of the following activities?
The correct answer is B. Encourage team competition. See the full explanation below for the reasoning.
Management and Leadership in Quality Engineering
Question
In obtaining Total Customer Satisfaction, management should NOT undertake which of the following activities?
Options
- AUse employee involvement and teamwork.
- BEncourage team competition.
- CEncourage sacrificing for the team.
- DCoordinate efforts of the departments.
How the community answered
(44 responses)- A5% (2)
- B73% (32)
- C14% (6)
- D9% (4)
Topics
#customer satisfaction#employee involvement#teamwork#management leadership
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