ASQ
CQE · Question #3
Normally, complaint data for both a product or service organization should provide
The correct answer is B. The degree or extent of customers dissatisfaction. See the full explanation below for the reasoning.
The Quality System
Question
Normally, complaint data for both a product or service organization should provide
Options
- AAn indication of the organizational areas creating the most problems.
- BThe degree or extent of customers dissatisfaction.
- CThe appropriate corrective action to take.
- DThe total quality costs for the organization.
How the community answered
(24 responses)- A8% (2)
- B75% (18)
- C13% (3)
- D4% (1)
Topics
#complaint data#customer dissatisfaction#customer feedback#service quality
Community Discussion
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