A CIO wants to make improvements to the enterprise's IT governance. Which of the following would BEST help to demonstrate the expected benefits from proposed changes?

A RACI (Responsible, Accountable, Consulted, Informed) chart defines roles and responsibilities but does not demonstrate benefits or measure performance.

A Balanced Scorecard is a strategic performance management framework that measures and communicates performance across financial, customer, internal business processes, and learning and growth perspectives. When applied to IT governance, it can effectively demonstrate how proposed changes translate into quantifiable benefits for the enterprise by tracking improvements in these diverse areas, thus linking IT outcomes to business value.

Enterprise architecture (EA) provides a holistic view of the enterprise's IT landscape and how it supports business processes, but it is a framework for design and alignment, not primarily a tool for demonstrating the *benefits* of governance improvements.

A business case justifies a project or change by outlining its costs, benefits, and risks *before* implementation, but a Balanced Scorecard is better for *demonstrating* the realized or expected benefits *after* or *during* the implementation of governance changes.