CGEIT · Question #438
Which of the following metrics would provide senior management with the BEST indication of the success of IT investments?
The correct answer is D. Percentage of IT investments that meet expected benefits. The best indication of IT investment success for senior management is the percentage of investments that meet their expected benefits.
Question
Which of the following metrics would provide senior management with the BEST indication of the success of IT investments?
Options
- ANumber of IT investments tracked in the balanced scorecard
- BPercentage of IT investments recorded in the enterprise architecture (EA)
- CNumber of IT investments impacted by business-related incidents
- DPercentage of IT investments that meet expected benefits
How the community answered
(61 responses)- A13% (8)
- B7% (4)
- C3% (2)
- D77% (47)
Why each option
The best indication of IT investment success for senior management is the percentage of investments that meet their expected benefits.
The number of IT investments tracked in a balanced scorecard indicates the scope of measurement, but not the success or value realized from those investments.
The percentage of IT investments recorded in enterprise architecture indicates compliance with architectural standards but does not directly measure the business value or success of the investments themselves.
The number of IT investments impacted by business-related incidents points to risk or operational issues, not the success or benefit realization of the investments.
The primary purpose of IT investments is to deliver specific business benefits, such as increased revenue, reduced costs, or improved efficiency. Tracking the percentage of investments that actually achieve these expected benefits directly measures the return and effectiveness of IT spending, aligning with strategic objectives.
Concept tested: IT investment value realization and performance metrics
Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/strategy/business-outcomes/
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