Six months ago, an enterprise's CIO reorganized IT to improve service delivery to the business. Which of the following would BEST demonstrate the effectiveness of the reorganization?

The number of help desk calls is only one operational metric and does not provide a complete picture of overall service delivery improvement or business value from a reorganization.

A balanced scorecard measures performance from multiple critical perspectives, including financial, customer, internal business processes, and learning and growth. This holistic approach provides a comprehensive view of how the reorganization impacted not only operational efficiency but also customer satisfaction and overall value delivery to the business.