Which of the following characteristics would BEST indicate that an IT process is a good candidate for outsourcing?

Strategic processes that require expert professionals are usually core competencies that enterprises prefer to keep in-house to maintain competitive advantage and control over critical intellectual property.

Processes with higher risk to the enterprise are generally not good candidates for outsourcing, as the enterprise retains ultimate accountability for those risks and may lose direct control over mitigation efforts.

Non-strategic processes that are *not documented* are poor candidates for outsourcing because the lack of documentation makes it difficult, costly, and risky to transfer knowledge and ensure consistent service delivery by an external provider.

Operational processes that are well-defined and documented are ideal for outsourcing because they are typically routine, repeatable, and have clear procedures and expected outcomes. This reduces ambiguity for the outsourcing vendor, minimizes transition risk, and allows the enterprise to focus internal resources on more strategic or differentiating activities.