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CGEIT · Question #353
CGEIT Question #353: Real Exam Question with Answer & Explanation
The correct answer is D. Implement contract monitoring.. To ensure future service delivery in accordance with business objectives from third-party IT suppliers, the best approach after identifying repeated downtime issues is to implement robust contract monitoring.
Submitted by hassan_iq· Apr 18, 2026IT Resources
Question
When evaluating the process for acquiring third-party IT resources, management identified several suppliers with repeated downtime issues impacting the enterprise. Which of the following is the BEST approach to help ensure future service delivery in accordance with business objectives?
Options
- AEstablish key performance indicators (KPls)
- BAppoint a procurement oversight committee
- CEstablish key risk indicators (KRIs).
- DImplement contract monitoring.
Explanation
To ensure future service delivery in accordance with business objectives from third-party IT suppliers, the best approach after identifying repeated downtime issues is to implement robust contract monitoring.
Common mistakes.
- A. Establishing KPIs is a good practice for measuring performance, but without active contract monitoring, there is no enforcement mechanism to address supplier breaches or non-compliance.
- B. Appointing a procurement oversight committee provides strategic guidance and governance, but it does not directly perform the day-to-day operational enforcement of service delivery requirements.
- C. Establishing KRIs helps identify potential future risks, but it does not resolve existing performance problems or ensure current contract adherence as effectively as active monitoring.
Concept tested. Supplier contract monitoring for service delivery
Topics
#Supplier management#Contract monitoring#Service delivery assurance#Third-party IT resources
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