When evaluating the process for acquiring third-party IT resources, management identified several suppliers with repeated downtime issues impacting the enterprise. Which of the following is the BEST a

Establishing KPIs is a good practice for measuring performance, but without active contract monitoring, there is no enforcement mechanism to address supplier breaches or non-compliance.

Appointing a procurement oversight committee provides strategic guidance and governance, but it does not directly perform the day-to-day operational enforcement of service delivery requirements.

Establishing KRIs helps identify potential future risks, but it does not resolve existing performance problems or ensure current contract adherence as effectively as active monitoring.

Implementing robust contract monitoring is the most direct and effective approach because it involves actively tracking and enforcing the terms and conditions outlined in Service Level Agreements (SLAs) with suppliers. This process ensures that performance issues, like repeated downtime, are promptly identified, addressed, and rectified according to established contractual obligations, thereby driving adherence to business objectives.