CGEIT · Question #110
Which of the following provides the BEST assurance on the effectiveness of IT service management processes?
The correct answer is A. Performance of incident response. The effectiveness of IT service management processes is best assured by the performance of incident response, as it directly reflects how well the processes handle real-world service disruptions.
Question
Which of the following provides the BEST assurance on the effectiveness of IT service management processes?
Options
- APerformance of incident response
- BContinuous monitoring
- CKey risk indicators (KRIs)
- DCompliance with internal controls
How the community answered
(34 responses)- A82% (28)
- B9% (3)
- C6% (2)
- D3% (1)
Why each option
The effectiveness of IT service management processes is best assured by the performance of incident response, as it directly reflects how well the processes handle real-world service disruptions.
The performance of incident response directly demonstrates the practical effectiveness of IT service management processes by measuring how quickly and efficiently services are restored following a disruption. It provides tangible evidence of process efficacy, encompassing elements like problem identification, resolution, and communication.
Continuous monitoring provides data but doesn't inherently assure effectiveness; it merely observes the state of systems and processes.
Key risk indicators (KRIs) highlight potential risks but do not directly measure the effectiveness of IT service management processes in resolving actual service issues.
Compliance with internal controls indicates adherence to policies, but not necessarily the practical effectiveness or efficiency of how IT services are managed.
Concept tested: IT service management effectiveness
Topics
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