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CGEIT · Question #109

A marketing enterprise is considering procuring customer information to more accurately target customer communications and increase sales. The data has a very high cost to the enterprise. Which of…

The correct answer is B. Net present value {NPV) calculation. To gain the most comprehensive view of the potential value from procuring high-cost customer data, a Net Present Value (NPV) calculation is essential.

Submitted by zhang_li· Apr 18, 2026Benefits Realization

Question

A marketing enterprise is considering procuring customer information to more accurately target customer communications and increase sales. The data has a very high cost to the enterprise. Which of the following would provide the MOST comprehensive view into the potential value to the organization?

Options

  • AInvestment services board review
  • BNet present value {NPV) calculation
  • CRisk assessment results
  • DCost-benefit analysis results

How the community answered

(26 responses)
  • A
    12% (3)
  • B
    77% (20)
  • C
    4% (1)
  • D
    8% (2)

Why each option

To gain the most comprehensive view of the potential value from procuring high-cost customer data, a Net Present Value (NPV) calculation is essential.

AInvestment services board review

An investment services board review is a governance process that approves or rejects investments, but it is not a specific analytical tool for quantifying the financial value of the investment itself.

BNet present value {NPV) calculationCorrect

Net Present Value (NPV) calculation provides the most comprehensive financial view because it quantifies the present value of all future cash inflows (benefits from increased sales) and outflows (cost of data) associated with the investment, accounting for the time value of money. This method yields a clear indicator of the true profitability and value creation potential of the investment over its lifetime.

CRisk assessment results

Risk assessment results identify potential negative impacts and their likelihoods, providing insight into project risks, but they do not directly quantify the potential positive financial value or return on investment.

DCost-benefit analysis results

While a cost-benefit analysis (CBA) broadly compares costs to benefits, NPV specifically incorporates the *time value of money*, which is crucial for high-cost, long-term investments, making it a more comprehensive and precise financial assessment method than a simple static CBA.

Concept tested: Investment evaluation methods (NPV)

Topics

#Net Present Value (NPV)#Investment Appraisal#Financial Valuation#Business Case

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