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CGEIT · Question #111

A rail transport company has the worst on-time arrival record in the industry due to an antiquated IT system that controls scheduling. Despite employee resistance, an initiative lo upgrade the technol

The correct answer is B. Organizational change management plan. To maximize employee engagement for a project involving significant changes and known employee resistance, an organizational change management plan should be in place before the initiative starts.

Submitted by tunde_lagos· Apr 18, 2026Governance of Enterprise IT

Question

A rail transport company has the worst on-time arrival record in the industry due to an antiquated IT system that controls scheduling. Despite employee resistance, an initiative lo upgrade the technology and related processes has been approved. To maximize employee engagement throughout the project, which of the following should be in place prior to the start of the initiative?

Options

  • AProcurement management plan
  • BOrganizational change management plan
  • CRisk response plan
  • DResource management plan

How the community answered

(33 responses)
  • A
    6% (2)
  • B
    79% (26)
  • C
    12% (4)
  • D
    3% (1)

Why each option

To maximize employee engagement for a project involving significant changes and known employee resistance, an organizational change management plan should be in place before the initiative starts.

AProcurement management plan

A procurement management plan focuses on acquiring goods and services, not directly on managing employee engagement and resistance during a change initiative.

BOrganizational change management planCorrect

An organizational change management plan is crucial prior to an initiative with known employee resistance, as it provides a structured approach to prepare, equip, and support individuals through the change. This plan helps minimize disruption, maximize adoption, and ensure the project's success by addressing the human elements of the transition.

CRisk response plan

A risk response plan addresses potential negative events, but it does not proactively manage employee engagement or resistance to organizational change.

DResource management plan

A resource management plan allocates personnel and other resources, but it doesn't specifically address the behavioral and cultural aspects of overcoming employee resistance to change.

Concept tested: Organizational change management

Topics

#Organizational change management#Employee engagement#IT project implementation#Resistance to change

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