CGEIT · Question #112
CGEIT Question #112: Real Exam Question with Answer & Explanation
The correct answer is D: Total volume of suspicious transactions. For a financial institution deploying a mobile payments program with a reputation for protecting customer interests, the total volume of suspicious transactions would be of most interest to the CIO as a key risk indicator.
Question
A financial institution with a highly regarded reputation for protecting customer interests has recently deployed a mobile payments program. Which of the following key risk indicators (KRIs) would be of MOST interest to the CIO?
Options
- ANumber of failed software updates on mobile devices
- BPercentage of incomplete transactions
- CFailure rate of point-of-sale systems
- DTotal volume of suspicious transactions
Explanation
For a financial institution deploying a mobile payments program with a reputation for protecting customer interests, the total volume of suspicious transactions would be of most interest to the CIO as a key risk indicator.
Common mistakes.
- A. The number of failed software updates on mobile devices is an operational metric, but not a primary KRI for overall risk to customer interests or the mobile payments program's financial integrity.
- B. The percentage of incomplete transactions indicates system usability or connectivity issues, which are operational concerns, but not as directly tied to financial risk or customer protection as suspicious transactions.
- C. The failure rate of point-of-sale systems is relevant to overall service availability, but the question specifically refers to a mobile payments program, and this KRI is less directly tied to the mobile program's specific risks for customer protection than suspicious transactions.
Concept tested. Key Risk Indicators (KRIs) for financial services
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