CCBA · Question #623
A key stakeholder has requested an extensive range of performance measures for a replacement workflow system. A business analyst (BA) has decided to work closely with the stakeholder to validate the p
The correct answer is B. Align with other measures within the broader context of the solution.. The performance measures must align with other solution measuresto ensure that theyaccurately reflect success and effectiveness across all business areas. BABOK® Guide (Chapter 7.6 - Define Performance Measures)states thatperformance indicators should be aligned with broader busi
Question
A key stakeholder has requested an extensive range of performance measures for a replacement workflow system. A business analyst (BA) has decided to work closely with the stakeholder to validate the performance measures requested. The BA will be ensuring that the performance measures:
Options
- AAlign to industry benchmarks gathered for similar solution implementations.
- BAlign with other measures within the broader context of the solution.
- CAre either qualitative or quantitative measurements, but not both.
- DAre written in the correct format using the agreed standards.
How the community answered
(41 responses)- A10% (4)
- B83% (34)
- C5% (2)
- D2% (1)
Explanation
The performance measures must align with other solution measuresto ensure that theyaccurately reflect success and effectiveness across all business areas. BABOK® Guide (Chapter 7.6 - Define Performance Measures)states thatperformance indicators should be aligned with broader business objectives and solution requirements. Industry benchmarks (Option A)are helpful but do not ensure internal consistency. Using only qualitative or quantitative measures (Option C)limits flexibility--both should be Correct formatting (Option D)is important but does not ensure meaningful alignment.
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