A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach. What is an advantage of using this technique?

Question

Options

• AExperiencing the performance of the task in a hands-on approach
• BObtaining the opinions of the performers without management interfering
• CGaining clarity in the process by asking Questions of the performer as it is being performed
• DIdentifying instances of informally performed tasks as well as any workarounds

• A
  3% (1)
• C
  3% (1)
• D
  94% (29)

Explanation

According to the BABOK® Guide, job shadowing is an elicitation technique that involves observing a stakeholder performing their work in their natural environment. Job shadowing can be passive/unnoticeable, where the observer does not interact with the performer, or active/noticeable, where the observer asks questions or participates in the work. One of the advantages of using a passive/unnoticeable job shadowing approach is that it can identify instances of informally performed tasks as well as any workarounds that the performer may use to overcome system limitations or process inefficiencies. These instances may not be captured by other elicitation techniques or may not be reported by the performer due to fear of reprisal or lack

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