IIBA
CBAP · Question #510
CBAP Question #510: Real Exam Question with Answer & Explanation
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Question
A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booting system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of die time waiting for customers. What should the BA do next?
Options
- AVerify the expected value and its perceived performance
- BConduct further analysis to protect against false information based on insufficient data
- CPropose a change in the organizational chart to give the clerk more responsibilities
- DBenchmark the clerk's performance against other roles and other companies
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