CBAP · Question #379
A business analyst (BA) has been coordinating several meetings with stakeholders to reach consensus regarding the solution design to implement a global currency exchange system for an international…
The correct answer is A. The requirements are interpreted differently by each stakeholder. Even when stakeholders agree on the business need, disagreement on solution design often stems from each stakeholder interpreting the requirements through their own organizational perspective and assumptions.
Question
A business analyst (BA) has been coordinating several meetings with stakeholders to reach consensus regarding the solution design to implement a global currency exchange system for an international bank. Consensus has not been reached yet, although BA has great communication skills and is trusted by all stakeholders. The stakeholders formally approved the business need initially. Why is there disagreement?
Options
- AThe requirements are interpreted differently by each stakeholder.
- BThe requirements are incorrectly traced.
- CThe approval authority for the solution is unclear.
- DMore solution alternatives need to be generated.
How the community answered
(28 responses)- A75% (21)
- B4% (1)
- C14% (4)
- D7% (2)
Why each option
Even when stakeholders agree on the business need, disagreement on solution design often stems from each stakeholder interpreting the requirements through their own organizational perspective and assumptions.
Different stakeholders from different business units or roles bring unique priorities and mental models to the same requirements, causing each to interpret them differently. This divergence in interpretation - not a lack of communication skill or unclear authority - is the root cause of disagreement at the solution design level. The BA's communication competency cannot override the fundamentally different frameworks stakeholders apply to the same requirement text.
Incorrect tracing of requirements is a documentation or process issue, not a root cause of stakeholder disagreement during consensus meetings.
Approval authority was already established when stakeholders formally approved the business need, so unclear authority does not explain the current disagreement.
Generating more alternatives addresses a shortage of viable options, but the question indicates disagreement exists over the current design, not an absence of alternatives.
Concept tested: Stakeholder requirements interpretation and divergence
Source: https://www.iiba.org/career-resources/a-business-analysis-professionals-foundation-for-success/babok/
Topics
Community Discussion
No community discussion yet for this question.