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CBAP · Question #363

An insurance company has two actuarial teams: Life and Non-Life. The Life team has a specialized tool to make their calculations while the Non-life team performs calculations manually. Last year the…

The correct answer is C. Stakeholder impact analysis. The Non-Life team's continued use of manual calculations after a new solution was purchased indicates that a proper assessment of how the change would affect each team's existing processes was never performed.

Strategy Analysis

Question

An insurance company has two actuarial teams: Life and Non-Life. The Life team has a specialized tool to make their calculations while the Non-life team performs calculations manually. Last year the company bought a single solution to support both groups. The Non-Life team continues to do certain calculations manually to conform to their processes. Which type of analysis was missed prior to purchasing a solution?

Options

  • AOperational assessment
  • BOrganizational structure
  • CStakeholder impact analysis
  • DStakeholder location

How the community answered

(25 responses)
  • A
    8% (2)
  • B
    4% (1)
  • C
    72% (18)
  • D
    16% (4)

Why each option

The Non-Life team's continued use of manual calculations after a new solution was purchased indicates that a proper assessment of how the change would affect each team's existing processes was never performed.

AOperational assessment

An operational assessment evaluates the overall operational environment and capabilities of the organization but does not specifically examine how individual stakeholder groups and their processes will be affected by adopting a new solution.

BOrganizational structure

Organizational structure analysis examines reporting hierarchies and team relationships rather than identifying the specific process or tooling impact a new solution will have on each group.

CStakeholder impact analysisCorrect

Stakeholder Impact Analysis evaluates how a proposed change will affect each stakeholder group, including their existing tools, workflows, and processes. Had this analysis been conducted before the purchase, it would have revealed that the new solution did not fully address the Non-Life team's specific calculation needs, allowing the organization to either find a better-fit solution or plan for process gaps in advance.

DStakeholder location

Stakeholder location analysis identifies the physical or organizational placement of stakeholders and is not concerned with how a solution change will disrupt or alter their day-to-day work processes.

Concept tested: Stakeholder impact analysis prior to solution selection

Source: https://www.iiba.org/career-resources/a-business-analysis-body-of-knowledge/babok/

Topics

#stakeholder impact analysis#solution adoption#change management#organizational readiness

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