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CBAP · Question #339

A business analyst (BA) is facilitating a meeting between process owners to capture the business rules for a workflow solution. One of the attendees expresses a strong opinion that the solution will…

The correct answer is B. Record the feedback and continue. This question tests how a business analyst should handle stakeholder resistance or negative feedback expressed during a facilitated requirements session.

Elicitation and Collaboration

Question

A business analyst (BA) is facilitating a meeting between process owners to capture the business rules for a workflow solution. One of the attendees expresses a strong opinion that the solution will not deliver the expected value. How will the BA ensure the process owner remains engaged and will support the change?

Options

  • AUpdate the requirements
  • BRecord the feedback and continue
  • CReview the future state
  • DChange the governance approach

How the community answered

(37 responses)
  • A
    8% (3)
  • B
    76% (28)
  • C
    3% (1)
  • D
    14% (5)

Why each option

This question tests how a business analyst should handle stakeholder resistance or negative feedback expressed during a facilitated requirements session.

AUpdate the requirements

Updating requirements immediately based on one attendee's expressed opinion is premature and bypasses proper analysis and change control processes.

BRecord the feedback and continueCorrect

Recording the feedback and continuing the meeting is the correct BA response because it formally acknowledges the stakeholder's concern without derailing the session or making premature decisions. Documenting dissent keeps the process owner engaged by showing their input is valued, and creates an audit trail for follow-up analysis. This approach respects proper change control while maintaining meeting momentum.

CReview the future state

Reviewing the future state does not directly address the stakeholder's concern about solution value and does not ensure their continued engagement or support for the change.

DChange the governance approach

Changing the governance approach is an excessive response to a single concern raised in a meeting and is outside the scope of a facilitation session.

Concept tested: Stakeholder engagement and managing resistance during elicitation

Source: https://www.iiba.org/standards-and-resources/babok/

Topics

#stakeholder resistance#meeting facilitation#feedback handling#elicitation conflicts

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