CBAP · Question #326
Which of the following can be used in root cause analysis?
The correct answer is D. Fishbone diagram. The fishbone diagram is the standard tool for root cause analysis, designed specifically to identify and categorize contributing causes of a problem. The other options are scheduling or data modeling tools with no root cause analysis function.
Question
Which of the following can be used in root cause analysis?
Options
- APareto chart
- BData-flow diagram
- CGantt chart
- DFishbone diagram
How the community answered
(38 responses)- A3% (1)
- B8% (3)
- C13% (5)
- D76% (29)
Why each option
The fishbone diagram is the standard tool for root cause analysis, designed specifically to identify and categorize contributing causes of a problem. The other options are scheduling or data modeling tools with no root cause analysis function.
A Pareto chart ranks problems or causes by frequency or impact using the 80/20 rule to prioritize action, but it does not identify the root cause of any specific problem.
A data-flow diagram models how data moves and is transformed through a system during analysis or design, and is not used to investigate the origin of problems.
A Gantt chart is a project scheduling bar chart that displays tasks over time and is not a root cause analysis tool.
A fishbone diagram (also called an Ishikawa or cause-and-effect diagram) organizes potential causes of a problem into categorical branches - such as people, processes, equipment, and environment - allowing teams to systematically trace issues back to their root cause. It is one of the seven basic quality tools and is a primary method used in formal root cause analysis processes. Its structure is purpose-built for asking 'why does this problem occur' rather than just documenting that it exists.
Concept tested: Fishbone diagram application in root cause analysis
Source: https://asq.org/quality-resources/fishbone
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