IIBA
CBAP · Question #285
CBAP Question #285: Real Exam Question with Answer & Explanation
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Question
You are the business analyst for your organization and are about to conduct requirements elicitation for a process to streamline the customer fulfillment system your organization uses. You need to understand how the people, processes, and technology within the customer fulfillment system operates before you begin the elicitation process. What type of analytical thinking are you participating in this scenario?
Options
- AProblem solving
- BCreative thinking
- CBrainstorming
- DSystem thinking
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