IIBA
CBAP · Question #259
CBAP Question #259: Real Exam Question with Answer & Explanation
The correct answer is C. You can meet with a small group of administrative assistants that will serve as representatives. When a stakeholder group is too large for full participation, a representative sample can be used to gather requirements on behalf of the broader population.
Question
You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400 administrative assistants in your organization and not all of these people can attend requirements gathering workshops. What approach can you use to manage and gather requirements from these 2,400 administrative assistants?
Options
- AYou can meet with a small group of administrative assistants and assume their requirements
- BYou will need to meet with all of the administrative assistants as part requirements elicitati on.
- CYou can meet with a small group of administrative assistants that will serve as representatives
- DYou can meet with the administrative assistants' managers.
Explanation
When a stakeholder group is too large for full participation, a representative sample can be used to gather requirements on behalf of the broader population.
Common mistakes.
- A. Assuming requirements from a small group without formally designating them as representatives introduces bias and is not a recognized elicitation technique - assumptions must be validated, not substituted for elicitation.
- B. Meeting with all 2,400 administrative assistants is not feasible and is not required by business analysis best practices, as representative sampling is an accepted and appropriate alternative.
- D. Meeting only with managers may capture management perspectives but would miss critical end-user requirements from the administrative assistants who will directly interact with the system daily.
Concept tested. Representative sampling for large stakeholder elicitation
Reference. https://www.iiba.org/standards-and-resources/babok/
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