CBAP · Question #103
You have identified several problems that you need to track as the business analysis duties progress. You want to make certain that the identified activities are resolved. What document elicitation te
The correct answer is D. Problem tracking. Problem tracking is the elicitation technique used to record, assign ownership to, and monitor identified issues to ensure they are resolved during business analysis activities.
Question
You have identified several problems that you need to track as the business analysis duties progress. You want to make certain that the identified activities are resolved. What document elicitation technique can help in this scenario?
Options
- ABrainstorming
- BObservation
- CInterviews
- DProblem tracking
How the community answered
(33 responses)- A3% (1)
- B15% (5)
- C9% (3)
- D73% (24)
Why each option
Problem tracking is the elicitation technique used to record, assign ownership to, and monitor identified issues to ensure they are resolved during business analysis activities.
Brainstorming is a facilitation technique for generating new ideas and potential solutions, not for monitoring and ensuring resolution of already-identified problems.
Observation is an elicitation technique where the analyst watches stakeholders perform their work to understand current-state processes, not a method for tracking open issues.
Interviews are used to gather information and requirements directly from stakeholders, not to document and monitor problem resolution.
Problem tracking is a formal documentation technique designed specifically to log identified problems, track their status, assign responsibility, and confirm resolution. It provides the structured visibility needed to ensure that no identified issue goes unresolved throughout the business analysis lifecycle.
Concept tested: Problem tracking technique for issue resolution
Source: https://www.iiba.org/standards-and-resources/babok/
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