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ServiceNow

CAD · Question #247

As administrator, what must you do to access features of High Security Settings?

The correct answer is C. Select Elevate Roles. To access features within High Security Settings in ServiceNow, an administrator must activate the security_admin role for their current session.

Submitted by ravi_2018· Apr 18, 2026Security and Restricting Access

Question

As administrator, what must you do to access features of High Security Settings?

Options

  • AAdd security_admin role to your user account
  • BUse System Administration > Elevate Roles module
  • CSelect Elevate Roles
  • DImpersonate Security Admin

How the community answered

(55 responses)
  • A
    2% (1)
  • B
    4% (2)
  • C
    89% (49)
  • D
    5% (3)

Why each option

To access features within High Security Settings in ServiceNow, an administrator must activate the `security_admin` role for their current session.

AAdd security_admin role to your user account

While the `security_admin` role is necessary, simply having it assigned to the account is not sufficient; it must be explicitly activated via "Elevate Roles" for the session.

BUse System Administration > Elevate Roles module

"System Administration > Elevate Roles module" describes a path, but the specific action to gain access is to "Select Elevate Roles" from the user menu.

CSelect Elevate RolesCorrect

In ServiceNow, the "Elevate Roles" feature allows a user with the `security_admin` role to temporarily activate it for their current session, providing the necessary elevated privileges to configure high-security settings.

DImpersonate Security Admin

Impersonating another user with `security_admin` role does not grant the current user the ability to activate high-security settings with their own `security_admin` role.

Concept tested: Elevating security_admin role for high-security access

Source: https://docs.servicenow.com/bundle/utah-platform-security/page/administer/roles/task/t_ElevatePrivilege.html

Topics

#High Security Settings#Elevate Roles#Security Admin Role#Administrator Actions

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