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CAD · Question #128

Here is an example of the criteria set for a knowledge base: - Companies: ACME North America - Departments: HR - Groups: ACME Managers - Match All: Yes In this example, what users would have access to

The correct answer is B. Members of the ACME Manager group, who are also members of HR Department and part of. With "Match All: Yes" set for Knowledge Base access criteria, users must satisfy all specified conditions to gain access.

Submitted by hassan_iq· Apr 18, 2026Security and Restricting Access

Question

Here is an example of the criteria set for a knowledge base:

  • Companies: ACME North America
  • Departments: HR
  • Groups: ACME Managers
  • Match All: Yes

In this example, what users would have access to this knowledge base?

Options

  • AEmployees of ACME North America, who are members of HR Department or the ACME
  • BMembers of the ACME Manager group, who are also members of HR Department and part of
  • CMembers of the ACME Managers group, and HR department, regardless of geography
  • DUsers which are members of either ACME North America, or HR Department or ACME Managers

How the community answered

(50 responses)
  • A
    10% (5)
  • B
    80% (40)
  • C
    4% (2)
  • D
    6% (3)

Why each option

With "Match All: Yes" set for Knowledge Base access criteria, users must satisfy *all* specified conditions to gain access.

AEmployees of ACME North America, who are members of HR Department or the ACME

This choice incorrectly uses 'or' for department/group and misses the 'Match All' condition requiring all criteria to be met.

BMembers of the ACME Manager group, who are also members of HR Department and part ofCorrect

When 'Match All: Yes' is enabled for Knowledge Base access criteria, a user must simultaneously belong to 'ACME North America' company, be in the 'HR' department, and be a member of the 'ACME Managers' group to view the knowledge base.

CMembers of the ACME Managers group, and HR department, regardless of geography

This choice incorrectly omits the 'Companies: ACME North America' condition and implies an 'or' instead of 'and' for department and group.

DUsers which are members of either ACME North America, or HR Department or ACME Managers

This choice describes an 'OR' logic, meaning any one condition would grant access, which contradicts the 'Match All: Yes' setting.

Concept tested: Knowledge Base access with "Match All" criteria

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/t_CreateKnowledgeBase.html

Topics

#Knowledge Base#User Criteria#Access Control#Match All Logic

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