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CAD · Question #124

What setting allows users to view a Knowledge Base article even if they are not logged in?

The correct answer is C. The Public setting. The Public setting for a Knowledge Base or individual article allows unauthenticated users to view its content.

Submitted by omar99· Apr 18, 2026Security and Restricting Access

Question

What setting allows users to view a Knowledge Base article even if they are not logged in?

Options

  • AThe ESS role
  • BThe Allow All role
  • CThe Public setting
  • DThe View All setting

How the community answered

(47 responses)
  • A
    2% (1)
  • B
    2% (1)
  • C
    87% (41)
  • D
    9% (4)

Why each option

The Public setting for a Knowledge Base or individual article allows unauthenticated users to view its content.

AThe ESS role

The ESS (Employee Self-Service) role is a standard user role and still requires the user to be logged in.

BThe Allow All role

There is no standard 'Allow All' role or setting in ServiceNow specifically for public unauthenticated access.

CThe Public settingCorrect

The 'Public' setting on a Knowledge Base or a specific article, typically controlled by the 'glide.knowman.public_access' property or a specific 'kb_knowledge_base' record setting, enables access for users who are not logged into the ServiceNow instance.

DThe View All setting

'View All' is not a standard ServiceNow setting or role that grants unauthenticated public access to Knowledge Base articles.

Concept tested: Public access to Knowledge Base articles

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/public-kb.html

Topics

#Knowledge Management#Public Access#Unauthenticated Users#Article Visibility

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