CAD · Question #124
What setting allows users to view a Knowledge Base article even if they are not logged in?
The correct answer is C. The Public setting. The Public setting for a Knowledge Base or individual article allows unauthenticated users to view its content.
Question
What setting allows users to view a Knowledge Base article even if they are not logged in?
Options
- AThe ESS role
- BThe Allow All role
- CThe Public setting
- DThe View All setting
How the community answered
(47 responses)- A2% (1)
- B2% (1)
- C87% (41)
- D9% (4)
Why each option
The Public setting for a Knowledge Base or individual article allows unauthenticated users to view its content.
The ESS (Employee Self-Service) role is a standard user role and still requires the user to be logged in.
There is no standard 'Allow All' role or setting in ServiceNow specifically for public unauthenticated access.
The 'Public' setting on a Knowledge Base or a specific article, typically controlled by the 'glide.knowman.public_access' property or a specific 'kb_knowledge_base' record setting, enables access for users who are not logged into the ServiceNow instance.
'View All' is not a standard ServiceNow setting or role that grants unauthenticated public access to Knowledge Base articles.
Concept tested: Public access to Knowledge Base articles
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/public-kb.html
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