CABA Exam Questions

Good listening is a passive activity.

A technique that can be used for active listening is:

It is mandatory that the facilitator be an expert in the subject matter under discussion.

Which theory focuses on team development and behavior?

"Roles and responsibilities are clear and accepted" at what stage in Tuckman's Model?

Tuckman's fifth stage is the break-up of the group when the task is completed successfully.

The following are Hersey's and Blanchard's Situational Leadership Model stages, EXCEPT:

An "item gathering" process takes place in:

In a Johari Model, the areas of the quadrants are fixed.

The following are conflict management strategies, EXCEPT:

Which Conflict Management Strategy is also referred to as 'Strategy of Integration'?

The following are Prioritization Techniques, EXCEPT:

Which technique is used to reduce the total number of items to a manageable number and to have the resulting items in a priority sequence?

Using Forced Choice Method is effective when the number of items are:

Which of the following techniques was developed by Drs. Robert Kaplan and David Norton?

Which knowledge area describes tasks responsible for managing and maintaining the requirements and design

Which of the following is true?

Which knowledge area cannot be started before initiating the project? (a)RADD (b)Solution Evaluation (c)Elicitation and Collaboration (d)Strategy Analysis

What of the following defines Business Analysis?

A Policy states:

Standards describe how work will be measured. A Standard answers the question:

A Literal Standard is directly measurable.

____________ is the degree to which a measure actually measures what it was intended to measure.

An Intent Standard is directly measurable.

A process that no one "owns" should be a candidate for elimination.

A valid use of an IT measurement program is to record quantitative data that will be used in an employee performance appraisal.

As it relates to CMM/CMMI, the acronym KPA stands for:

Causes of Variation that are typically "external" to the process are referred to as:

The following are some of the characteristics of Special Causes, EXCEPT:

If two or more individuals performed the same measurement process and achieve the same result each time, the measure is considered:

Responsibility for measurement rests with _______________ at all times.

The establishment of standing Process Improvement Teams helps to address the question of:

The Information Technology Infrastructure Library (ITIL) describes:

The Six Sigma acronym, DMAIC, stands for:

The workbench definition should contain a policy statement. The objective of the policy statement is to:

What ISO standard was introduced to address the issue of Information Technology Service Management?

ISO 20000-2 address the issue of ITSM for:

Which of the following is a Level 4 process area?

Which Six Sigma methodology is used when you are creating new processes?

Six Sigma approach suggests that there should not be more than ______ defects per million opportunities.

Cycle Time Management focuses on:

Which of the following is NOT part of ITIL standard?

Which of the following awards was designed to reward Japanese companies for quality improvements?

Which of the following is NOT a type of standard?

A standard must be:

Creation of test cases is done as a part of:

Which of the following represents the correct combination of Process Categories?

In the Process Maturity Continuum, which of the following is done at Level 2?

If Project A has inspected 1546 requirements in 54 hours and found 441, what is the Inspection Rate for Project A?

If Project A has inspected 1546 requirements in 54 hours and found 350 defects but 9 escaped, what is the Escape Rate of Project A?