CABA Exam Questions

Quality Assurance is defined as those activities which are designed to prevent defects. Which of the following is an example of Quality Assurance?

Quality Assurance is defined as those activities which are designed to:

Quality Control activities are what type of cost in the Cost of Quality concept?

The Earned Value approach compares information about the amount of work planned to what has actually been completed.

The Plan, Do, Check, Act Cycle is a methodological approach to applying the concepts of:

Affinity Diagram is a tool which is normally used in conjunction with:

The Quality Trilogy identified by Juran includes:

Which of the following is NOT one of the seven Quality Tools identified by Ishikawa?

Which of the following is NOT a contribution by Walter Shewhart?

The theory of the 'Hawthorne Effect on Human Motivation' was given by:

One of Deming's 14 points is "Work to constantly improve quality and productivity."

Crosby demonstrated that the best approach to reduce Total Product Cost is to:

According to Crosby, a Quality Assurance activity is a:

Which is NOT a commonly used Quality Management tool?

The following are steps in developing a baseline, EXCEPT:

Which of the following statements best characterizes the Quality Management practice called Benchmarking?

Which is NOT a characteristic of Control Charts?

The horizontal parallel lines above and below the central line in a Control Chart represents __________ .

Customer dissatisfaction is an example of:

Cost Performance Index is:

In the EVM concept, a SPI greater than 1 indicates:

In earned value, CSI stands for:

Entity Relationship Diagrams identify:

Force Field Analysis is also referred as:

Which approach emphasizes process oriented thinking rather than results-product oriented thinking?

Which of the following is NOT a Kaizen concept?

Which of the following are the best tools for depicting trends in a process?

Given the following data and thinking in terms of the Pareto Principle, where should corrective action focus? Problems originate from the following areas: 15% Design, 2% Developmen...

As a Business Analyst you are required to analyze the existing ways the organization works and compare it with the way their competition works. In this scenario, which tool would b...

Which of the following techniques handles "messy data" very effectively?

Which of the following is a common format for performance reporting?

The role of the facilitator is:

Which of the following are major characteristics of Quality Management?

A Business Analyst needs to have good communication and interpersonal skills. Example(s) of communication and interpersonal skills include:

When a person does not know some of their own qualities but others are aware of those qualities, this can be mapped to ________ in the Johari Window.

A fifth element was added to the "Forming Storming Norming Performing" model. What is the fifth stage is called:

There is a high dependence on the leader for guidance and direction, little agreement on team objectives, and individual roles and responsibilities are unclear. This situation is p...

Which stage in Tuckman's Model depicts the following scenario, "There is a high degree of dependence on the designated leader for guidance and direction."

Which of the following statements is NOT true for the Team Building Process?

A wide variety of activities which contribute nothing to the accomplishment of the objectives are termed as _________ by the management theorists.

You are the Business Analyst for a safety critical application. You have collected large amounts of data from various sources and need to provide input to make the product a succes...

Given the following sets of leaders (a-e), and their concepts (1-5), which one of the following best pairs the two sets? 1 - The Hierarchy of Needs 2 - Scientific Management 3 - Th...

Which of the following is NOT a part of Maslow's Need Hierarchy Theory?

The following are the major characteristics of Quality Management, EXCEPT:

Which of the following is the best example of 'Manage by Fact'?

Which of the following is NOT part of Kaplan and Norton Strategic Perspectives?

Continuous Improvement is the definition for Quality proposed by________________

The concept of Continuous Improvement as applied to Quality is best described by which of the following?

The original concept of the PDCA cycle was given by:

Creating a baseline of current performance is part of planning phase.