Which activity belongs to the process End user support?

Question

Options

• Adealing with calls about errors in the functionality
• Bmonitoring the usage of the information systems
• Cadding new end users to a table

• A
  84% (31)
• B
  11% (4)
• C
  5% (2)

Explanation

End user support focuses on helping users experience the system correctly - so handling calls about errors in functionality (A) is the core activity: a user encounters a problem, contacts support, and the support team resolves it.

Why B is wrong: Monitoring usage of information systems is an operational/management activity, typically belonging to processes like System Management or Operations Management, not end user support.

Why C is wrong: Adding new end users to a table is an administrative task that belongs to User Administration or Access Management - it's about provisioning, not supporting.

Memory tip: Think of "end user support" as the help desk phone call scenario - someone picks up the phone because something isn't working as expected. If the activity involves reacting to a user's problem, it's end user support. If it involves setting up or monitoring systems, it belongs elsewhere.

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