What is not a subject of the process Transition?

Question

Options

• Acontracts
• Bend users
• Ctransition plan

• A
  10% (4)
• B
  83% (34)
• C
  7% (3)

Explanation

End users (B) are not a subject of the Transition process because Transition focuses on moving services from development into production - handling planning, testing, deployment, and formalization of agreements. End users become the primary concern during Service Operation, which is where live service delivery and user interaction occur.

Contracts (A) are a valid Transition subject - supplier and underpinning contracts often need to be established or updated when a new or changed service is being deployed, making them part of the Transition scope.

Transition plan (C) is arguably the core artifact of the process - it governs how the service change is organized, scheduled, and executed, so it is absolutely a Transition subject.

Memory tip: Think of it as a relay race - Transition hands off the baton. The crowd (end users) only shows up after the handoff, in Operation. Everything on the track (contracts, plans, testing) belongs to Transition; the audience does not.

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