According to the customer database of a wholesaler, a customer is entitled to 15% discount on the invoice total. After negotiation, the customer gets a discount of 20%. Who is responsible for…

Question

Options

• Athe business information manager
• Bthe end user organization
• Cthe technical infrastructure manager

• A
  7% (3)
• B
  79% (34)
• C
  14% (6)

Explanation

Option B is correct because the customer discount is business data owned and maintained by the end user organization - the department or team that actually uses the customer database to conduct business. After a commercial negotiation results in a new discount rate, it's the responsibility of the business (the people who own that customer relationship and data) to ensure the database reflects the agreed terms.

Option A (business information manager) is wrong because this role operates at a tactical/strategic level - managing information services and policies - not making individual data entry changes to customer records.

Option C (technical infrastructure manager) is wrong because this role is concerned with maintaining the technical systems (servers, networks, databases as infrastructure), not the content of business data stored within those systems.

Memory tip: Think "data owner = data keeper." The end user organization owns the business data (customers, pricing, discounts), so they are responsible for keeping it accurate. IT roles build and maintain the container; the business fills it with the right content.

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