Which activity belongs to the process End user support?

Question

Options

• Amaking a planning for a new release
• Bperforming a user acceptance test
• Ccommunicating with end users

• A
  8% (3)
• B
  19% (7)
• C
  72% (26)

Explanation

Communicating with end users (C) is the correct answer because End user support is fundamentally about maintaining an ongoing relationship with users - answering their questions, addressing concerns, and providing assistance during daily use of systems. Direct communication is the core activity of this process.

Option A (making a planning for a new release) belongs to a change or release management process, not end user support - it is forward-looking and technical, focused on deployment rather than helping existing users.

Option B (performing a user acceptance test) is part of the testing or transition phase of a project, where users validate that a system meets requirements before go-live - this is a one-time quality activity, not ongoing support.

Memory tip: Think of "End user support" as the helpdesk role - the moment something is live and a user picks up the phone or sends a ticket, you are in End user support territory. If the activity happens before go-live (testing, planning releases), it belongs elsewhere.

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