BA-201 · Question #99
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high- priority c
The correct answer is B. De-prioritize some user stones and add the change request to the current sprint.. In Scrum, the sprint backlog is not immutable when an urgent, high-priority change request arrives. Because this change is both urgent and high-priority, waiting until the next sprint (Choice A) would not be appropriate - it could block critical work or stakeholder value. Choice
Question
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high- priority change request m the middle of a sprint. Which step should the BA take next?
Options
- AAdd the change request to the backlog to be prioritized for the next sprint.
- BDe-prioritize some user stones and add the change request to the current sprint.
- CBegin working on the change request as soon as the team has capacity.
How the community answered
(35 responses)- A14% (5)
- B80% (28)
- C6% (2)
Explanation
In Scrum, the sprint backlog is not immutable when an urgent, high-priority change request arrives. Because this change is both urgent and high-priority, waiting until the next sprint (Choice A) would not be appropriate - it could block critical work or stakeholder value. Choice C is incorrect because starting work without adjusting sprint scope violates Scrum's commitment model and risks overloading the team. The correct approach (Choice B) is to collaborate with the Product Owner and team to de-prioritize lower-value user stories and bring the urgent request into the current sprint. This maintains sprint integrity while responding to genuine business urgency. The team re-negotiates scope rather than simply piling on work.
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