The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation. When assessing the existing process, which type of diagram should t

The correct answer is C. Value Stream Map. A Value Stream Map is specifically designed to visualize all steps in a process end-to-end and identify waste - including delays, redundant handoffs, and non-value-added activities both within steps and between them. This makes it the correct tool for a BA assessing an existing E

Elicit & Analyze

Question

The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation. When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

Options

ASuppliers, Inputs, Process, Outputs, Customers (SIPOC) Map
BDetailed Process Map
CValue Stream Map

How the community answered

(50 responses)

A
14% (7)
B
6% (3)
C
80% (40)

Explanation

A Value Stream Map is specifically designed to visualize all steps in a process end-to-end and identify waste - including delays, redundant handoffs, and non-value-added activities both within steps and between them. This makes it the correct tool for a BA assessing an existing Experience Cloud implementation for improvement opportunities. A SIPOC map (A) defines high-level scope and is used at the start of a project. A Detailed Process Map (B) documents the steps of a process but does not focus on quantifying or surfacing waste the way a Value Stream Map does.

Topics

#Value Stream Mapping#Process Improvement#Waste Identification#Business Analysis Tools

Community Discussion

No community discussion yet for this question.

Full BA-201 Practice