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BA-201 · Question #85
BA-201 Question #85: Real Exam Question with Answer & Explanation
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Elicit & Analyze
Question
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App. Which approach should a business analyst take to begin this process?
Options
- APartner with Salesforce account executives to complete discovery.
- BSchedule a meeting with stakeholders and create a journey map.
- CDevelop the project plan and finalize the release date.
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Topics
#Stakeholder engagement#Journey mapping#Project initiation#Requirements gathering